Includes the following: Other duties may be assigned.

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.

Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters.

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.

Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.

Assists customers over the phone with any problems related to their debit card disputes.

Processes non post items in the following applications:

Balances various general ledger accounts.

Verifies signatures on large items of $10,000 and over.

Verifies signatures for DDA statement cycle 29

Approves bill payment customers

Online banking monitoring

E statement maintenance

Processes PIM invalid account number report

Processes PIM pre note report

Back up personnel in processing levies/subpoenas

Verification-customer deposits (VOD)

Processes overdrafts and return items.

Orders debit cards.

Hot cards debit cards as instructed. Handles debit card maintenance.

Processes Reclamations.

Unclaimed property maintenance and reporting

Verifies TIN matching

Handles/resolves Wire Transfer, ACH and ATM disputes in compliance of Regulation E and bank policies and procedures.

Distribution of CLD and branches courier bags

Balances CRS report. Processes CRS non-posts.

Reviews Kiting Suspect Report, researches information, and reports findings to appropriate staff.

Monitors excess transactions in compliance of Regulation D. Reports findings.

Supports on-line banking (internet banking) by providing guidance and technical advice.

Assists tellers and customer service representatives as the need arises by providing them information on customers accounts.

Balances and mails out CD interest checks.

Processes charge backs and reruns from other banks, mails notices, and balances correspondent bank for these entries.

Handles all phases of charged off accounts each month. Processes recoveries to charge off accounts as they are paid.

Processes incoming and releases outgoing wire transfers in a timely, accurate manner. Balances wires to general ledger accounts.

Processes incoming and outgoing ACH returns.

Reports to work regularly and promptly.

Maintains confidentiality at all times.

Enhances professional growth and development through current literature and in-service meetings, etc.

Maintains established department and Bank policies, procedures and objectives and quality assurance.

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